Terms of Use

These terms govern the use of Hendu's website and platform. Hendu is operated by CASSIO MASSASHI DUARTE SAGAWA CONSULTORIA EM MARKETING LTDA, registered under Brazilian company number (CNPJ) 39.398.580/0001-52. By creating an account, contracting the service or using the platform on behalf of a company, you agree to these terms. Where a signed commercial agreement exists between Hendu and the customer company, that agreement prevails over these terms on anything they disagree about.

What Hendu does

Hendu is an operational context layer. It connects to the systems and channels a company already uses, keeps the history and what was agreed in each conversation, and runs the repeated tasks of the process through agents. The service is delivered as software over the internet, and the subscription covers the company's workspace and the people it invites into it.

Human approval and responsibility for the result

Agents prepare work and carry out what the company configured them to carry out. Any action with external consequence, such as a message sent to a customer, a proposal, a price or a deadline commitment, depends on a person's approval, according to the rules the company sets in its own workspace.

Artificial intelligence systems make mistakes, and an agent's output is working material rather than a final decision. Whoever uses the platform is responsible for reviewing what will be used, especially where there is legal, financial or contractual effect. Hendu does not provide legal, accounting, tax or financial advice, and what the platform produces does not replace the opinion of a qualified professional.

Account and access

You are responsible for keeping your credentials safe and for what happens in your account. The customer company is responsible for deciding who has access to its workspace and with what permission, and for revoking access when someone leaves the team. Suspected unauthorised access should be reported to Hendu through the contact channel.

The content belongs to the company

All work content a company connects to or produces on the platform remains its own. The company grants Hendu only the licence needed to host, process and display that content while delivering the service, and to generate the outputs the company itself asked for. That licence ends with the contract, except for the agreed retention period and anything the law requires to be kept.

Company content is not used to train any model shared with other customers or with third parties, as detailed in the Privacy Policy.

What belongs to Hendu

The platform, the software, the brand, the documentation and the material Hendu publishes belong to Hendu, and the contract transfers no intellectual property. You may not copy, decompile or resell the platform, or use it to build a competing service.

Acceptable use

The platform exists for lawful work. It may not be used to break applicable law, infringe third-party rights, send unsolicited bulk communication, process personal data without a legal basis, attempt to bypass technical limits or security measures, or automate a decision the law requires a person to make.

Availability and changes to the service

Hendu works to keep the service available and may carry out scheduled maintenance, with notice when it affects use. The platform evolves, and features may be added, changed or discontinued. A change that materially reduces a contracted feature is announced in advance to contract holders. Service level commitments, where they exist, are the ones written in the commercial agreement.

Part of the service depends on third-party systems the company connects, such as email, messaging and CRM. Downtime or change in those systems can affect the platform, and that is outside Hendu's control.

Fees and payment

Fees, billing method, cycle and adjustment conditions are the ones in the commercial proposal or in the contracted plan. Late payment may lead to suspension of access, with prior notice. Applicable taxes are borne by whoever the law determines.

Suspension and termination

The customer company may end its use as set out in the contract. Hendu may suspend or end access in case of breach of these terms, use that puts the security of the service or of other customers at risk, or unresolved non-payment. On termination, the company can export its content within the period agreed in the contract.

Limitation of liability

To the maximum extent permitted by applicable law, Hendu's liability for losses related to the service is limited to the amount the customer company paid in the twelve months before the event that gave rise to the claim. Hendu is not liable for lost profits, lost commercial opportunity, or damage arising from a decision made on an agent's output without the human review these terms provide for. Nothing here removes liability the law does not allow to be removed.

Changes to these terms

These terms may be updated. When a change is relevant, the date at the top is updated and account holders are notified before it takes effect. Continuing to use the platform after that means agreeing to the new version.

Governing law

These terms are governed by Brazilian law. The courts of the district where Hendu is headquartered are elected for matters that cannot be resolved otherwise. Before any legal action, the parties commit to trying to resolve the matter in good faith through the contact channel.

Contact

Questions about these terms can be sent to [email protected] or through the contact form on this site.